From the moment your phone rings to the SMS confirmation your caller receives. Every step, explained.
What your customer experiences from start to finish.
A potential customer dials your business phone number. Maybe they found you on Google, saw your yard sign, or got a referral. Your phone starts to ring.
Within one ring, Petra answers with a warm, natural greeting customized to your business name.
"Hi, thanks for calling Sunrise Plumbing! This is Petra. How can I help you today?"The caller explains what they need. Petra listens, captures their name and reason for calling, and lets them know you'll call back. On the AI tier, Petra can also answer questions about your services and availability.
If the caller wants an appointment, Petra checks your real-time calendar availability and offers open time slots. Once the caller picks a time, the appointment is booked instantly.
Immediately after booking, the caller receives a text message confirming their appointment details -- date, time, your business name, and address if relevant.
You receive an SMS and/or email with a full summary: who called, what they needed, whether an appointment was booked, and any other details Petra collected.
The technical details, simplified for business owners. You do not need to understand any of this -- but here it is if you are curious.
Your carrier routes unanswered calls to an Agent Petra phone number. This uses standard call forwarding built into every phone -- the same technology carriers have used for decades. No apps or software to install.
When Agent Petra receives the call, our real-time AI engine converts speech to text, understands intent, generates a contextual response, and converts it back to natural speech -- all in under 300 milliseconds. The caller hears a seamless conversation.
Petra connects to your calendar through secure API integrations (OAuth). When a booking is made, it writes directly to your calendar. SMS confirmations are sent through verified carrier channels with delivery guarantees.
Forward your unanswered calls to Agent Petra. Here is how to do it on every major carrier.
*004*[your Petra number]#*71[your Petra number]**004*[your Petra number]#A real example of how Petra handles a call for a plumbing business on the AI plan.
Every tier answers your phone. The difference is how much your AI can do.
Forward your calls, customize your greeting, and let Petra handle the rest. Start free -- no credit card required.
Start FreeFree forever on the starter plan. Upgrade anytime.